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  FREQUENTLY ASKED QUESTIONS
 

What is home health care?

Home health care is a service that permits patients to receive quality health care in the privacy and comfort of their homes.
  


Why home health care?

Home health care is a cost-effective option for receiving health care services.  Returning to one’s home and family may speed recovery and can improve the quality of life for both patient and family or caregiver.
 


What criteria must be met for Medicare to approve services?

The following criteria is used to meet Medicare requirements:

  • The patient must be covered by Medicare Part A or Medicare Part B.

  • The patient must be homebound.  This is defined as normal inability to leave home and that where leaving the home requires a considerable or taxing effort.

  • The skilled care must be medically necessary as determined by the physician.
     


What types of health care can be provided at home?

Many medical conditions that previously required hospitalization can safely be treated in the home.  Monarch Home Healthcare Agency offers these basic services:

  • Skilled nursing care, including skilled nursing visits for Wound Care, Diabetic Care, Orthopedic Care, Cardiovascular Care, Pulmonary Care, Catheter Care and patient and family teaching.

  • Rehabilitation therapies, including physical therapy, occupational therapy and speech therapy.

  • Medical social work.

  • Certified Nurse Assistants for activities of daily living services.

  • Physician’s house calls.  Doctor’s can visit patient in their home for any medical need.
     


Who pays for home health care?

Most health insurance companies, Medicare, Medicaid, Medicare HMOs, Worker’s compensation.  Some insurance providers do not cover all home health services.  Patient will be responsible for the payment of services or balance that your insurance did not cover.  Monarch Home Healthcare Agency staff will verify health coverage for the patient before start of care.
 


What if I have a problem at night or on the weekend?

Monarch Home Healthcare Agency has a registered nurse on call 24 hours a day, seven days a week for urgent needs.
  

 
Do I need a physician’s orders for home health care?

YES.  All health care provided in the home is under the direct order and supervision of the patient’s primary care physician.  Some medical supplies do not require a physician’s order and are available for direct purchase by the patient.
 


How does Monarch Home Healthcare Agency ensure quality care in the home?

Providing continuous, quality care to our patients is paramount to all we do.  All patients receive a patient satisfactory survey that is incorporated into our ongoing evaluation process to improve patient satisfaction.  If you need help call us for immediate assessment at (972) 629-6158 or (469) 363-4030.
 

 

State Licensed & Medicare Certified

 

10604 Chesapeake Drive
    Dallas, Texas 75217

Ph. 972.629.6158
Fax 972.629.6246

                         www.monarchhomehealthcare.org

 
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